Terms & Conditions
The information in this site has been prepared in accordance with Australian law for the provision of goods and services in Australia. All information concerning Auto Parts Co, Auto Parts Co products and services, and other information is correct at the time of posting to the Auto Parts Co website, but is subject to change without notice. Auto Parts Co reserves the right at its sole discretion to change, modify, add or remove such information at any time.
This website is operated by Auto Parts Co trading as Auto Parts Co.
All prices are in Australian dollars, and the Auto Parts Co website will only accept payment in Australian dollars.
Goods purchased on the Auto Parts Co internet site will only be sent to the purchaser’s shipping address once payment has been received. Auto Parts Co may hold your order until your name and address details have been verified. Verification processes may include a search on the Sensis White Pages website, or through a phone call. If verification of name and address cannot be done to Auto Parts Co's satisfaction, Auto Parts Co will not release the goods and will instead issue a refund.
In the event of the purchase of goods as a gift, Auto Parts Co will need verification of the recipient’s name and address as supplied on the order. The process as detailed above will apply to such purchases.
The Merchant name Auto Parts Co will appear on your credit card statement.
Pricing of Products/Services
Auto Parts Co reserves the right to change the prices of products or services, subject to change without notification.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1st July 2014. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. We will issue a refund or arrange a replacement only where goods are faulty or goods are damaged in transit. We will ask you to return the faulty or damaged goods before issuing a replacement product or refund. Where we determine that it's not a reasonable expense to post the items back to us, then we will ask for photographic evidence (particularly in relation to damaged freight) and we will arrange a replacement..
Quotes & Orders
Any quotation made by Auto Parts Co will not be construed or operate as an offer or obligation to sell. Auto Parts Co reserves the right to accept or reject at its absolute discretion any order received. Once a contract is formed. the buyer will not be entitles to cancel or refuse delivery of, or payment of, any contract made by it which has been accepted by Auto Parts Co.
All of our products are backed by the warranty offered by their manufacturer. Warranty is provided as a back to base service and does not cover costs incurred in forwarding or returning goods. Auto Parts Co shall not be liable for any expenses incurred by the client in order to remedy any defective products.
The price payable to Auto Parts Co by the Buyer for the Goods will be the price agreed. Prices are payable in Australian currency and exclusive of delivery costs.
Product images shown on our website are generic and are used to illustrate the brand & components. Some components may differ in design or appearance on your vehicle (including but not limited to brackets, coil springs, leaf springs, shock absorbers, U bolts, shackles, hoses and fittings). For all kits, we will supply the correct components to suit the vehicle listed in the listing.
Auto Parts Co accepts the following payment methods
-Credit Card (in store and over the phone)
-EFT (Direct Deposit)
Credit card is the quickest method of payment, and is available over the phone.
Please note no goods will be dispatched until full payment is received as cleared funds.
Our orders are shipped via TNT, Sendle, Auspost, Toll, Startrack Express or Couriers Please
Shipping Costs & FREE Shipping
Most orders over $300 are delivered free of charge to the majority of Australia. Our free freight zone excludes Northern Territory, Regional Tasmania, All of WA EXCLUDING Perth Metro, Far North Queensland and some other extremely remote areas.
Items excluded from free shipping option
Some items are excluded from the free shipping option (extremely heavy & strange shaped items). These will be clearly marked in the item description
Authority To Leave
By selecting 'Authority to leave the parcel if receiver not available' at the checkout, you indemnify both Auto Parts Co PTY LTD and its delivery company for any loss or damage claim. When selecting a safe spot for the goods to be left please consider the weather and passers-by.
Any order re-shipped due to being refused or undeliverable the first time will have the original freight charge added to the amount due for re-delivery to cover the costs of re-delivering. We will not be held responsible for paying for your package to get re-delivered.
Please ensure when you order a product that you are home to collect it or alternatively arrange to have it delivered to somewhere you know will be able to accept it.
We accept the return of items within 60 days of the invoice date.
All items must be in brand new condition, with undamaged packaging.
All returns are subject to a 20% restocking fee, as well any freight component to the order (please note that even if an order is shipped as 'free freight', the items cost us freight and our freight cost will be deducted from the refunded amount.
PLEASE NOTE: We are unable to accept the return of pre-assembled struts, Kut Snake Flares or specially procured items.
All returns are subject to inspection by our returns team, and if the return is rejected (item fitted, item not purchased from us etc...) it is the customer's responsibility to organise freight to return the item. Please note if an item is rejected and not picked up within 7 days the item will be disposed of.
If an item is incorrectly sent to you (E.G. Prado kit for a Hilux) we will pay for return postage, as well as supply the correct item ASAP. There is no restocking fee attached to this.
Despite any other term or condition of the Contract, Auto Parts Co will not be liable for any loss, damage, expense or injury of any kind or nature suffered or incurred by the Buyer or any other person, arising out of or in connection with any delay in delivery, or failure to perform any other term or condition of the Contract where that delay or failure is caused by an act of God, fire, factory dispute, civil commotion, intervention of a government, inability to obtain lab, materials or manufacturing facilities, accidents, interruptions of or delay in transportation or any other cause beyond Auto Parts Co’s reasonable control
Errors or Omissions
Auto Parts Co has the right to correct any clerical errors or omissions, whether in computation or otherwise in any quotation, acknowledgement or document forming part of a Contract.
Dispatched Goods Incorrect or Not Received
If the items you have received are incorrect or do not match the description on the website, We require contact within 7 days (5 business days) of the delivery notifying us of the issue.
In the event that you do not receive dispatched products and we are unable to assist you to locate them in transit and we will require you to provide us with a Statutory Declaration witnessed by an eligible person and setting out that you have not received your product before we will consider replacing a product lost in transit. We have the sole discretion to refuse to replace a product lost in transit.