Terms & Conditions
The information in this site has been prepared in accordance with Australian law for the provision of goods and services in Australia. All information concerning Auto Parts Co, Auto Parts Co products and services, and other information is correct at the time of posting to the Auto Parts Co website, but is subject to change without notice. Auto Parts Co reserves the right at its sole discretion to change, modify, add or remove such information at any time.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This website is operated by Auto Parts Co trading as Auto Parts Co.
All prices are in Australian dollars, and the Auto Parts Co website will only accept payment in Australian dollars.
Goods purchased on the Auto Parts Co internet site will only be sent to the purchaser’s shipping address once payment has been received. Auto Parts Co may hold your order until your name and address details have been verified. Verification processes may include a search on the Sensis White Pages website, or through a phone call. If verification of name and address cannot be done to Auto Parts Co's satisfaction, Auto Parts Co will not release the goods and will instead issue a refund.
In the event of the purchase of goods as a gift, Auto Parts Co will need verification of the recipient’s name and address as supplied on the order. The process as detailed above will apply to such purchases.
The Merchant name Auto Parts Co will appear on your credit card statement.
Pricing of Products/Services
Auto Parts Co reserves the right to change the prices of products or services, subject to change without notification.
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax) as of 1st July 2014. Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.
Quotes & Orders
Any quotation made by Auto Parts Co will not be construed or operate as an offer or obligation to sell. Auto Parts Co reserves the right to accept or reject at its absolute discretion any order received. Once a contract is formed. the buyer will not be entitles to cancel or refuse delivery of, or payment of, any contract made by it which has been accepted by Auto Parts Co.
All of our products are backed by the warranty offered by their manufacturer. Warranty is provided as a back to base service and does not cover costs incurred in forwarding or returning goods. Auto Parts Co shall not be liable for any expenses incurred by the client in order to remedy any defective products.
The price payable to Auto Parts Co by the Buyer for the Goods will be the price agreed. Prices are payable in Australian currency and exclusive of delivery costs.
Product images shown on our website are generic and are used to illustrate the brand & components. Some components may differ in design or appearance on your vehicle (including but not limited to brackets, coil springs, leaf springs, shock absorbers, U bolts, shackles, hoses and fittings). For all kits, we will supply the correct components to suit the vehicle listed in the listing.
Auto Parts Co accepts the following payment methods
-Credit Card (in store and over the phone)
-EFT (Direct Deposit)
Credit card is the quickest method of payment, and is available over the phone.
Please note no goods will be dispatched until full payment is received as cleared funds.
Our orders are shipped via a range of couriers
Authority To Leave
By selecting 'Signature not required on delivery' or 'Authority to leave the parcel if receiver not available' at the checkout, you indemnify both Auto Parts Co PTY LTD and its delivery company for any loss or damage claim. When selecting a safe spot for the goods to be left please consider the weather and passers-by.
Any order re-shipped due to being refused or undeliverable the first time will have the original freight charge added to the amount due for re-delivery to cover the costs of re-delivering. We will not be held responsible for paying for your package to get re-delivered.
Please ensure when you order a product that you are home to collect it or alternatively arrange to have it delivered to somewhere you know will be able to accept it.
Returns And Cancellations
We accept the return of items within 60 days of the invoice date.
All items must be in brand new condition, with undamaged packaging.
All returns and cancellations are subject to a 20% restocking fee, as well any freight component to the order (please note our freight rates on the website are subsidised, so the freight cost may be higher than what is advertised. E.G. a $9.95 shipping charge on the website may cost us $27, so $17.05 would be deducted from the refund amount). You are free to contact us prior to ordering to ascertain what the above freight charges may be if you were to order and subsequently return your item.
If paying by Afterpay, ZipPay or ZipMoney, there is a 5.5% fee which we are charged when refunding. Orders paid using these methods that are returned or cancelled can be credited to your APC4WD account as store credit, or refunded to your Afterpay/Zip account less the 5.5% fee.
PLEASE NOTE: We are unable to accept the return of pre-assembled struts, items that are colourcoded when ordered, Kut Snake Flares or specially procured items.
All returns are subject to inspection by our returns team, and if the return is rejected (item fitted, item not purchased from us etc...) it is the customer's responsibility to organise freight to return the item. Please note if an item is rejected and not picked up within 7 days the item will be disposed of.
If an item is incorrectly sent to you (E.G. Prado kit for a Hilux) we will pay for return postage, as well as supply the correct item ASAP. There is no restocking fee attached to this.
Despite any other term or condition of the Contract, Auto Parts Co will not be liable for any loss, damage, expense or injury of any kind or nature suffered or incurred by the Buyer or any other person, arising out of or in connection with any delay in delivery, or failure to perform any other term or condition of the Contract where that delay or failure is caused by an act of God, fire, factory dispute, civil commotion, intervention of a government, inability to obtain lab, materials or manufacturing facilities, accidents, interruptions of or delay in transportation or any other cause beyond Auto Parts Co’s reasonable control.
Errors or Omissions
Auto Parts Co has the right to correct any clerical errors or omissions, whether in computation or otherwise in any quotation, acknowledgement or document forming part of a Contract.
Dispatched Goods Incorrect or Not Received
If the items you have received are incorrect or do not match the description on the website, We require contact within 7 days (5 business days) of the delivery notifying us of the issue.
In the event that you do not receive dispatched products and we are unable to assist you to locate them in transit and we will require you to provide us with a Statutory Declaration witnessed by an eligible person and setting out that you have not received your product before we will consider replacing a product lost in transit. We have the sole discretion to refuse to replace a product lost in transit.